The Importance of Composability To An Organization: Benefits And Use Cases

The main aim of composability is to create a seamless user experience by having workflows hump between apps without the need for you to manually travel between apps.

What composability does is that it eliminates the need to arrange and supervise distinct workload-specific environments. Its concept allows organizations to develop and reconfigure systems without necessarily moving physical assets.

But how is composability useful in an organization? Well, let’s take a look at some of the benefits of composability as well as its valuable use cases.


  • It is more scalable and cost-effective

Since composability allows for the addition and removal of resources as needed, it makes it pretty easier to scale. Platforms usage can be increased at a customizable rate, to allow the infrastructure to grow as the business expands. This means that you will only pay for the applications that yourorganization needs, thus saving you a significant amount of money. An organization will also be able to save money on licensing. That’s because they only need to purchase licenses for the apps that are needed at the given time. In addition to that, costs can be adjusted based on usage. As already mentioned, during certain months that certain apps or functionalities aren’t required, there is no need to pay for them.

  • Agility

In this ever-changing technological era, agile systems are now crucial more than ever. To succeed in this highly competitive world, organizations need to be prepared for technological disruption. Composability can help organizations level up by drastically increasing agility.  When organizations have a composable system, they can promptly deploy innovative applications that can help them move to the next level.

Use cases

  • Automated transactions

As interaction channel expands, organizations must leverage automation to streamline simple, repetitive tasks, such as ordering, reordering, bill payment, etc. AI- enabled automation can be used to simplify these recurrent transactions across the customer’s preferred channel, with PCI, HIPAA, and GDPR compliance as needed. Composability generally makes it pretty easier to make workflows installed with the company’s databases and applications.

  • Appointment scheduling

There is no doubt that sending appointment reminders is not only a time-consuming task but also a low added value activity for customer care staff. This is a challenge for various industries, including financial institutions, government, healthcare, etc. Thankfully, organizations can utilize a cloud-based, AI-enabled appointment scheduling service through composability. They can automatically send appointment reminders in all channels, including SMS, voice, webchat, social media apps. One of the best things is that it integrates with different CRMs and organization applications. Ultimately, this results in fewer missed appointments, cost-effective customer service, and more time to focus on customer care.

  • Emergency response

Composability can also be utilized to create a single seamless, integrated emergency notification system that supports numerous different channels, including email, SMS, digital signage, and social media. For instance, schools can use this when they need to inform students and teachers about an emergency. Users can ensure quick and reliable communication with multi-language support and automated translation.